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The Air Ambulance Service is committed to maintaining the privacy of our beneficiaries, supporters, volunteers and staff. This policy outlines how we collect, store and use data provided over the phone, face to face, in writing, and through our websites. The terms outlined in this policy may be updated, so please check the policy from time to time.
If you have any queries about this policy please contact:
The Data Protection Officer
Blue Skies House,
In this policy ‘We’, ‘Us’ or ‘Our’ refers to The Air Ambulance Service and The Air Ambulance Service Trading Ltd. The Air Ambulance Service operates Children’s Air Ambulance; Warwickshire & Northamptonshire Air Ambulance; and Derbyshire, Leicestershire and Rutland Air Ambulance.
The Air Ambulance Service Trading Ltd is a company ran by The Air Ambulance Service to run our charity shops and other services; all of the profits are passed to The Air Ambulance Service charity. This company is owned and controlled by The Air Ambulance Service; all the staff who work for the company – including all the company directors – are TAAS employees and the company shares all of The Air Ambulance Service’s ‘head office’ functions such as marketing and HR.
The full legal information for each entity is:
If you support The Air Ambulance Service; this may be by volunteering, registering to fundraise, signing up for events, or making a donation; we usually collect the following data from you (if relevant):
Additionally, we may ask for information relating to your health if it is relevant to the activity you are doing, for example participating in high-risk events.
We ask for personal information from job applicants to assist with our recruitment process, it will only be used for this purpose. This information will only be accessed by employees and agencies directly involved with the recruitment process. We will not disclose this information to anyone else outside The Air Ambulance Service without notifying you. If your application is successful this information will be stored in your personnel record. If you are unsuccessful, we will erase the personal data submitted within a suitable timeframe after the appointment has been made, unless you ask us to retain it for consideration for future job opportunities.
We collect information in the following ways:
How Is My Data Used?
We mainly use your information to:
Sharing your story
Some of the people who have benefitted from the work of The Air Ambulance Service choose to share their experiences to help further our work. We will only share this information if we have obtained the explicit and informed consent of the individual involved, or their parent or guardian if they are under the age of 18. This information may be made public by us at events, in materials promoting our campaigning and fundraising work, or in documents such as our annual report.
Sharing of Data
All our direct mailing marketing has clear marketing preference questions, and all our correspondence includes information on how to update your preferences. If you don’t want to hear from us contact our Supporter Services department on 0300 3045 999 or firstname.lastname@example.org.
We will always respect your right of control over the use of your personal data, and you always have the right of referral to the Data Protection regulator: www.ico.org.uk