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The Air Ambulance Service is committed to maintaining the privacy of our beneficiaries, supporters, volunteers and staff. This policy outlines how we collect, store and use data provided over the phone, face to face, in writing, and through our websites. The terms outlined in this policy may be updated, so please check the policy from time to time.
If you have any queries about this policy please contact:
The Data Protection Officer
In this policy ‘We’, ‘Us’ or ‘Our’ refers to The Air Ambulance Service and The Air Ambulance Service Trading Ltd. The Air Ambulance Service operates Children’s Air Ambulance; Warwickshire & Northamptonshire Air Ambulance; and Derbyshire, Leicestershire and Rutland Air Ambulance.
The Air Ambulance Service Trading Ltd is a company ran by The Air Ambulance Service to run our charity shops and other services; all of the profits are passed to The Air Ambulance Service charity. This companies is owned and controlled by The Air Ambulance Service; all the staff who work for the company – including all the company directors – are TAAS employees and the company shares all of The Air Ambulance Service’s ‘head office’ functions such as marketing and HR.
The full legal information for each entity is:
The Air Ambulance Service, a charity registered in England and Wales (1098874).
The Air Ambulance Service Trading Ltd is a company registered in England and Wales at Clifton House, Butlers Leap, Rugby, Warwickshire, England, CV21 3RQ; Reg. Co. number 06987161.
If you support The Air Ambulance Service; this may be by volunteering, registering to fundraise, signing up for events, or making a donation; we usually collect:
Additionally we may ask for information relating to your health if it is relevant to the activity you are doing, for example participating in high risk events.
Our website also uses “cookies”, which are text files placed on your computer, to help us analyse how the site is used. These cookies collect your IP address, information about the device you’re using, and how you’re using the website. For more details on what cookies we are using, and how this information is used, please see our policy here: theairambulanceservice.org.uk/cookies/.
We ask for personal information from job applicants to assist with our recruitment process, it will only be used for this purpose. This information will only be accessed by employees involved with the recruitment process. We will not disclose this information to anyone else outside The Air Ambulance Service. If your application is successful this information will be stored in your personnel record. If you are unsuccessful, we will erase the personal data submitted within a suitable timeframe after the appointment has been made.
We collect information in the following ways:
We mainly use your information for:
Some of the people who have benefitted from the work of The Air Ambulance Service choose to share their experiences to help further our work. We will only share this information if we have obtained the explicit and informed consent of the individual involved, or their parent or guardian if they are under the age of 18. This information may be made public by us at events, in materials promoting our campaigning and fundraising work, or in documents such as our annual report.
All our direct mailing marketing has clear marketing preference questions, and all our correspondence includes information on how to update your preferences. If you don’t want to hear from us contact our Supporter Services department on 0300 3045 999 or firstname.lastname@example.org.