FAQs

Questions, Questions, Questions

WE HOPE TO ANSWER ALL OF YOUR QUESTIONS BELOW.
FOR ANY OTHER ENQUIRIES PLEASE CONTACT US.

Q: Do you sell or pass on any data?
A:

We do not sell or pass on any data to any organisation(s).

Q: Do you get cheaper rents?
A:

We try, where we can, to negotiate a rent-free period at the start of any lease. When we do start paying the rent it is at market value.

Q: Why do you have a paid manager in each of your shops?
A:

For consistency, continuity and stability. Paid management ensures that all of our shops can open on all of the days that they should. While our shops would struggle to manage without the help of volunteers, we feel that they work better under the leadership of paid staff to provide them with direction and focus.

Q: What happens to clothing you don’t sell in the shop?
A:

Unfortunately, not all donations are of good enough quality to sell in our shops. These items – including clothing, books, bric-a-brac etc. are bagged back up and sold on to a rag merchant. This ensures that we receive money for everything that is donated to us, even if we cannot sell it in the shops. We encourage all donations of stock as everything has a monetary value to us.

Q: How are your recycling services different to other air ambulances around the country?
A:

We are one of the only air ambulances in the country to run our own clothing bank collection scheme (the others who recycle use a third party). This gives us control over end market destinations and prices, and gives us the ability to make sure we provide an exceptional service. It also means we employ local people and funds from donations come to our charity instead of going to third party collectors. We own a number of clothing banks which will raise money for the Children’s Air Ambulance Service for years to come.

Q: What happens to clothing once it is donated?
A:

Clothing from the kerbside collections supplies our new shops with clothing for opening, while the rest of it gets sorted and graded and then either sold back into the UK as second-hand stock, overseas as second-hand stock, or back into the UK as wiper cloths or for other uses like insulation. By running these schemes, we are also giving new life to these items as opposed to them going straight to landfill.

Q: Do you have collectors knocking on doors?
A:

Yes, our lottery team might knock on your door. They go from house-to-house to ask people if they would consider giving just £1 per week to the charity, with the chance to win up to £1,000.

We also have door to door fundraisers in London, Manchester, Birmingham, Cardiff, Bristol, Liverpool, Exeter and Norwich.

Anyone knocking on your door from us will be carrying an ID badge.

Q: How does the funding model for The Air Ambulance Service operate?
A:

The Air Ambulance Service is one of only two totally independent air rescue providers in the UK; we receive no government funding and we provide three outstanding services (Warwickshire & Northamptonshire Air Ambulance, Derbyshire, Leicestershire & Rutland Air Ambulance and the Children’s Air Ambulance) entirely through the generosity of members of the public and the corporate sponsors.

Q: Who do I make cheques payable to?
A:

If you are supporting the Warwickshire & Northamptonshire Air Ambulance please make the cheque out to WNAA, if you are supporting the Derbyshire, Leicestershire and Rutland Air Ambulance please make the cheque out to DLRAA, or if you are supporting the Children’s Air Ambulance please make the cheque out to Children’s Air Ambulance.

Q: What are paediatric retrieval teams?
A:

Paediatric retrieval teams are specialists, employed by the NHS, in the management of very sick children and are all affiliated with major children hospitals like Great Ormond Street, Alder Hey and Manchester Children’s Hospital. The UK has two of the largest children’s hospitals in Europe. They provide intensive care both to help stabilise a child, and when required, move that child back to a major centre for further care. We work with regional teams across the whole of England and Wales.

Q: Where can I find the charities financial information?
A:

Every charity is required by law to submit it’s accounts to the Charity Commission’s website. You can also view our latest accounts here.

Q: How many staff do you have?
A:

We currently have a total of 253 employees within the charity. Our retail team is the largest, with 186 members of staff that help to successfully run our charity boutiques throughout the country.

Q: How does the Children’s Air Ambulance differ from other air ambulances?
A:

The Children’s Air Ambulance is currently the only air ambulance to offer a clinically custom-designed flying intensive care unit for children. Although other air ambulances can transfer children in emergencies, they do not normally have the specialised equipment needed to transfer babies and children under intensive care. It is also important for local air ambulances to remain on-call in their areas at all times for the emergency service they provide, while the Children’s Air Ambulance dedicates all of its time to paediatric transfers.

Q: Is The Air Ambulance Service a national charity?
A:

The Air Ambulance Service is the umbrella organisation for the Children’s Air Ambulance – a national transfer service for seriously ill children and babies – and two local air ambulance services: Warwickshire & Northamptonshire Air Ambulance (WNAA) and Derbyshire, Leicestershire & Rutland Air Ambulance (DLRAA). If air ambulances in other regions need support we will offer our help, but they run as separate organisations.

We are the only helicopter emergency transfer service in the country dedicated to children.

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