Questions, Questions, Questions


Q: Will you sell or pass on any of my private information?

No. We will never sell or pass on your private details to anyone or any organisation.

Q: Do you benefit from cheaper rents at your premises?

At the start of any lease, we will try to negotiate a rent-free period where possible. When we do start to pay rent, we will always pay the market value.

Q: Why do you hire a paid manager in your high street shops?

We feel that by having a paid manager, we’re able to deliver a consistent and stable presence for all our shops. This means they are open on all necessary days, and that the volunteers have more stability and leadership, ensuring a better working environment and focus for our volunteers.

Q: What happens to any clothing you don’t manage to sell in your shops?

We appreciate every single donation we receive, as every donation – small or large – goes toward our fantastic lifesaving cause. Unfortunately, not all donations are of good enough quality to sell in our shops. These items, including clothing, books, bric-a-brac etc, are bagged back up and sold on to a rag merchant. This ensures that we receive money for everything that is donated to us, no matter its condition.

Q: How are your recycling services different to other air ambulance charities around the country?

We are one of the only air ambulances in the country to run our own clothing bank collection scheme. This gives us total control over end market destinations and prices, and gives us the ability to make sure we provide an exceptional service. The other air ambulances who recycle, use a third-party company to collect and sort donations, giving them less control. Our method also means we can employ local people, and all funds from donations come to our charity instead of going to third party collectors.

Q: What happens to the clothing once it has been donated?

Clothing from our kerbside collections supply our new shop openings, while the rest gets sorted and graded. It is then either sold as second-hand stock back into the UK or overseas, or may be used as wiper cloths or for other uses, such as insulation, in the UK. This ethical approach ensures we give donations a second life instead of them going to landfill sites.

Q: Do you have collectors knocking on doors?

Our lottery team may go house-to-house to ask people if they would consider giving just £1 per week to the Children’s Air Ambulance, with the chance to win up to £1,000 for their generosity. Anyone knocking on your door from us will be carrying an ID badge to ensure you know who you are speaking to, and they are trained to not be imposing or hard-selling. Our image and methods are critical to our success as a charity.

Q: How does the funding model for The Air Ambulance Service operate?

The Children’s Air Ambulance Service is one of only two totally independent air rescue providers in the UK. We receive no government funding, and we can only provide our three outstanding services (the Warwickshire & Northamptonshire Air Ambulance, the Derbyshire, Leicestershire & Rutland Air Ambulance and the Children’s Air Ambulance) purely through the generosity of members of the public and our corporate sponsors.

Q: Who do I make cheques payable to?

Please make the cheque out to Children’s Air Ambulance.

Q: What are paediatric retrieval teams?

Paediatric retrieval teams, employed by the NHS, are specialists in the management of very sick children, and are all affiliated with major children hospitals like Great Ormond Street, Alder Hey and Manchester Children’s Hospital. The UK has two of the largest children’s hospitals in Europe. They provide intensive care to help stabilise a child and, when required, move that child back to a major centre for further care. We work with regional teams across the whole of England and Wales.

Q: Where can I find the charities financial information?

Every charity is required by law to submit it’s accounts to the Charity Commission’s website.

Q: How many staff do you currently employ?

We currently have a total of 253 employees within the charity. Our retail team is the largest, with 186 members of staff that help to successfully run our charity boutiques throughout the country.

Q: How does the Children’s Air Ambulance differ from other air ambulance organisations?

The Children’s Air Ambulance is currently the only air ambulance to offer a clinically custom-designed flying intensive care unit for children. Although other air ambulances can transfer children in emergencies, they don’t normally have the specialised equipment needed to transfer babies and children under intensive care. It is also important for local air ambulances to remain on-call in their areas at all times for the emergency service they provide. The Children’s Air Ambulance dedicates all its time to paediatric transfers.

Q: Is The Air Ambulance Service a national charity?

The Air Ambulance Service is a registered charity, (charity no. 1098874) the umbrella organisation for the Children’s Air Ambulance service. This is a national transfer service for seriously ill babies and children. There are two local air ambulance services that are also within this organisation. The Warwickshire & Northamptonshire Air Ambulance (WNAA) and the Derbyshire, Leicestershire & Rutland Air Ambulance (DLRAA). Whilst other air ambulance services exist, they are separate organisations – but if needed, we will always offer our support and help.

We are the only helicopter emergency transfer service in the country dedicated to children.

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